Refund policy

Ever Essential currently accepts orders for delivery within the United States only.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@everessentials.store. Please note that approved returns will need to be sent to the following address:

Ever Essential
3307 Murray Ln Bsmt
Flushing, NY 11354
United States

If your return is accepted, we’ll send you instructions on how and where to send your package. For non-defective, change-of-mind returns, you are responsible for arranging and paying for return shipping, including purchasing your own return shipping label. We do not charge a restocking fee.

Items sent back to us without first requesting a return will not be accepted, except where applicable law requires otherwise.

You can always contact us for any return question at support@everessentials.store.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For confirmed defective, damaged or incorrect items, we will arrange and cover any required return shipping costs. Please contact us before sending the item back so that we can provide the appropriate instructions.

The standard unused-condition and original-packaging requirements do not limit your rights concerning defective, damaged or incorrect items under applicable law.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Gift cards are non-returnable except where required by law. Sale or discounted items follow the same return conditions as full-priced items.

These exceptions do not limit any rights you may have under applicable consumer protection laws.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will issue your refund to your original payment method within 10 business days, or sooner where applicable law requires. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@everessentials.store.